What to Do After a Storm Damages Your Tree: A Step-by-Step Guide
First, make sure everyone is safe. Stay clear of downed power lines, leaning trees, and unstable limbs. Then document the damage, contact your insurance company, and call a licensed tree service for removal and cleanup.
Step 1: Keep Everyone Clear of Danger
Treat every downed power line as energized. Stay well back, at least 35 feet, which is the distance many utilities recommend. Call your electric provider and 911 if a line is involved. In much of Jacksonville, JEA handles electric service. Never drive over or near a downed line, and never try to cut a tree that is lodged against a structure or under tension.
Step 2: Document Everything Before Cleanup
Take photos and video from several angles, including the root area if it is exposed. Make a list of damaged property such as fences, vehicles, roofing, and landscaping. Keep receipts for any temporary repairs. Avoid throwing away damaged items until your insurer has had a chance to review them.
Step 3: Call Your Insurance Company
Report the damage promptly. Ask specifically whether the policy covers removing a tree from a structure, and whether debris removal is included. Coverage varies widely, so get the answer in writing if you can.
Step 4: Leave Hazards to Professionals
Some situations are too dangerous for a homeowner to handle, even with the right tools:
• A trunk or large limb resting on a roof, vehicle, or fence
• Any branch touching or tangled in power lines
• A tree that is still leaning or shifting under load
• Broken limbs hanging in the canopy above a walkway or driveway
Wind-loaded wood can move unpredictably, and a chainsaw in the hands of someone without training is a serious risk.
Step 5: Call a 24-Hour Storm Service
Shaw's Tree Service provides 24-hour storm response across Jacksonville and the surrounding North Florida area. When you call, ask whether the company is licensed and insured, whether the quote includes cleanup and debris hauling, and whether you will receive a written estimate. After a major storm, be cautious of door-to-door solicitors offering quick work. Reputable companies will put their scope and pricing in writing.
Prevent Repeat Damage
Once the cleanup is done, schedule an assessment of the trees that remain. Look for the warning signs covered in our guide to hurricane-season tree safety, and consider trimming overhanging limbs before the next storm.
Frequently Asked Questions
Should I cut up a fallen tree myself?
Only small debris lying on the ground and clear of lines, structures, and vehicles. Anything large, tangled, or under tension should be handled by a professional crew.
Will the city remove a tree from my property?
Private trees are generally the property owner's responsibility, although city crews may clear debris from public roads and rights-of-way. Check with the city for current policies.
How fast can a tree company respond after a storm?
Response times depend on how many properties were affected. Call as early as you can, and ask for an estimated arrival time when you do.
Need emergency help? Call (904) 388-9960. Shaw's Tree Service offers 24-hour storm service.






